Privacy Policy

One Stop Electronics Repair Shop LLC ("we", "us", or "our") respects your privacy and is committed to protecting any information you provide.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you submit a repair request through our website, contact us via email, or in person. This includes:

• Contact Information: Name, phone number, and email address.
• Device Details: Make, model, serial number, and notes on the service(s) requested (e.g., expedited, shipping details, or cleaning needs).
• Payment History: Records of service(s) provided and billing through our accounting software.

2. Third-Party Service Providers

We use trusted third-party tools to securely collect, store, and manage your data. By using our services, you acknowledge that your information may be processed by:

• Hosting & Analytics: We use Netlify and GoDaddy to host our site and Google Analytics to monitor site performance. You can opt out of Google tracking here.
• Communication & Forms: We use Formspree to receive your repair requests and Elfsight for website features like reviews.
• Business Operations: We use Google Sheets for internal repair logs and Wave, Zelle, Cash App, or Venmo for invoicing and processing payments.
• Social Media: Our site links to our Facebook page; clicking this link takes you to a platform governed by Meta's privacy policy.

3. How We Use Your Information

We use your information strictly for:

• Communicating about your repair status and estimates.
• Maintaining a history of the service(s) provided to your devices.
• Internal record-keeping and tax purposes.

4. Data Protection & Sharing

We do not sell, rent, or share your personal information with any third parties for marketing purposes. We only share information when necessary to:

• Complete a transaction (e.g., processing a payment through Wave).
• Comply with legal obligations or protect our legal rights.

5. Device Data & Privacy

We are not responsible for the data stored on your devices. Please back up your data before service. Our technicians only access files or folders necessary to perform the requested repair or verify that the device is functioning correctly.

6. Your Rights

You may contact us at any time to request a copy of the information we have on file for you, or to ask us to update or delete your contact details.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business or the tools we use. We will notify you of any material changes by updating the "Last Updated" date at the bottom of this page.

8. Contact Us

If you have questions about this policy, please reach out at any time at:

Last updated: May 2026